QlickXL Privacy Policy
At QlickXL, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect the following personal information when you contact us or use our services:
- Name and contact details (email address)
- Company name and job title
- Professional background and requirements
- Communication preferences
- Any information you provide in enquiry forms or correspondence
Technical Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referral source (how you found our website)
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Deliver our Business Intelligence consulting and training services
- Communicate with you about our services
- Improve our website and services based on your feedback
- Comply with legal obligations
- Send you relevant business intelligence insights (with your consent)
3. Legal Basis for Processing
Under the UK GDPR, we process your personal data on the following legal bases:
- Legitimate Interest: To respond to enquiries and provide business information
- Contract: To deliver services you have requested
- Consent: For marketing communications (you can withdraw consent at any time)
- Legal Obligation: To comply with accounting and legal requirements
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to legal requests
- With trusted service providers who assist us (subject to confidentiality agreements)
- If required for business transfers (mergers, acquisitions)
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure hosting and storage systems
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
6. Data Retention
We retain your personal information only for as long as necessary:
- Enquiry data: 2 years from last contact
- Client data: 7 years after service completion (for accounting purposes)
- Marketing data: Until you withdraw consent or 3 years of inactivity
- Website analytics: 14 months maximum
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For marketing communications
8. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. For detailed information about our cookie usage, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. International Transfers
Your personal data is primarily processed within the United Kingdom. Any international transfers will be protected by appropriate safeguards in accordance with UK GDPR requirements.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or website notification.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: contact@qlickxl.com
- Data Controller: QlickXL
- Location: United Kingdom
13. Complaints
If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Last updated: January 2025